Terms of Service
Last updated 23 August 2026
These terms govern use of Renly Technologies’s software. By using Renly you agree to them. If you are agreeing on behalf of an estate or managing company, you confirm you are authorised to do so.
1. What Renly provides
Renly is software for administering residential estates: service charge billing, visitor access, maintenance tracking, and resident communication. We provide the software. We do not manage your estate, collect money on our own account, or make decisions about who is admitted through your gate.
2. Accounts
The estate is responsible for who it grants access to and at what level. Keep credentials confidential. Guard shift PINs are issued and rotated by estate staff; rotate them when a guard leaves.
3. Payments
Service charges are set and levied by your estate, not by Renly. Payments are processed by Paystack or Flutterwave under their own terms. Renly records what the payment provider confirms; a payment is settled when the provider confirms it, not when a screen says so.
Refunds and disputes about a charge are between the resident and the estate. Renly can show the record; it cannot reverse a levy on your behalf.
4. Visitor access and the gate
Visitor passes are issued by residents and honoured at the discretion of estate security. Renly does not control physical access and is not responsible for who is admitted.
Passes are designed to verify without a network connection, so a gate device that has not recently synchronised may still honour a pass that was revoked moments earlier. This is a deliberate trade-off: the alternative is a gate that stops working whenever connectivity drops. Estates should set short validity windows for sensitive visits and ensure gate devices synchronise regularly.
5. Acceptable use
You agree not to:
- use Renly to harass, surveil or intimidate any person;
- attempt to access another estate’s data;
- probe, scan or test the security of the service without written permission;
- upload unlawful content or content you have no right to share;
- resell or sublicense the service without our agreement.
Gate and visitor records exist for estate security. Using them to track an individual’s movements for any other purpose is a misuse of the service and may breach the NDPA.
6. Availability
We aim for high availability but do not guarantee uninterrupted service. We may take the service down for maintenance, with notice where practical. Availability commitments, if any, are set out in your written agreement with us.
7. Your data
You keep ownership of your data. We handle it as described in our Privacy Policy. On termination you may export your data; after the period in that policy, we delete or anonymise it.
8. Liability
To the extent Nigerian law permits, Renly is not liable for indirect or consequential loss, loss of profit, or loss arising from decisions made by estate staff or security personnel using the software. Nothing here excludes liability that cannot lawfully be excluded.
9. Termination
Either party may terminate as set out in the written agreement. We may suspend access immediately for a serious breach of section 5.
10. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State have exclusive jurisdiction.